Who is CraftyCatMugs?

Hi, I'm Mindy, aka CraftyCat. I first started on Etsy where you can still find my "CraftyCatMugs" shop with over 18,000 sales and my 5 star review average (over 7,000 reviews!) there. Having my own website provides my customers with more options on how they want to shop with my small business. 

How are your designs placed on the mugs?

I use high quality sublimation inks which are printed on mugs using professional equipment.  These inks will not fade, crack, peel or rub off..even in the dishwasher and microwave!  I DO NOT use vinyl stickers, ever, on my mugs.  *Glass Cups are not microwave or dishwasher safe.

How long will it take to get my order?

My current processing time is 1-3 business days.  My studio is located in Salt Lake City, Utah.  After your order is made, we will ship out via USPS or UPS, which on average takes about 2-5 business days in transit.  You will receive a tracking number for it once the item has shipped.  

Do you accept cancellations, returns, and exchanges?

Yes! You can cancel your order within an hour of placing it.  Just email me at mindy@craftycatmugs.com requesting a cancellation.  Returns and/or exchanges are acceptable if you contact me within 7 days of delivery and mail back within 30 days of delivery.  Items must be returned in the same condition the buyer is responsible for return shipping costs and the item must be received in the same condition.

What if I have questions about an order or want to place a custom order?

Send me a Chat message here or Email me at mindy@craftycatmugs.com and I'll be happy to help you. I'm fast to respond!

Is this a pet friendly business?

It is! I have dogs that do wander into my studio from time to time. Allergy awareness is important to me so I wanted you to know.